Privacy Policy

01 The information we collect

We collect personal information that is reasonably necessary to plan, organise, and deliver your journey or event. This typically includes:

• Your name, email address, and telephone number.
• The city or country you are travelling from, and your travel dates.
• The number and details of travellers in your party, including the names of fellow guests where you provide them.
• Your travel preferences, interests, dietary requirements, accessibility needs, and any special requests.
• Passport or identification details where these are required to make a booking on your behalf.
• Payment or billing information needed to confirm reservations (we do not store full card details ourselves).
• The content of any enquiry, message, or correspondence you send us.

We only collect sensitive information (such as health, dietary, or accessibility details) where it is necessary to arrange your travel and where you have provided it to us. You are not obliged to give us your personal information, but if you choose not to, we may be unable to design or book your journey.

02 How we collect it

We collect personal information directly from you wherever possible, including:

• When you complete the enquiry form on this website.
• When you contact us by telephone, email, or social media.
• During conversations as we design and refine your itinerary.

Where you provide us with information about other travellers in your party, we rely on you to have their consent to share it with us for the purpose of arranging their travel.

03 Why we collect and use it

We collect, hold, and use your personal information to:

• Respond to your enquiry and prepare a private, tailor made proposal.
• Design, book, and coordinate your journey, accommodation, transport, experiences, and events.
• Make reservations and bookings with our travel partners on your behalf.
• Communicate with you before, during, and after your trip, and provide support while you travel.
• Process payments and manage our business records.
• Comply with our legal and regulatory obligations.

We will only use your personal information for the purpose for which it was collected, for a directly related purpose you would reasonably expect, or where you have otherwise consented.

04 Sharing with partners

Delivering your journey requires us to share relevant personal information with the trusted partners who fulfil parts of your itinerary. Depending on your booking, these may include:

• Hotels, boutique villas, and other accommodation providers.
• Airlines, drivers, transfer operators, and transport providers.
• Local guides, tour operators, and experience hosts.
• Event, wedding, and catering suppliers.
• Payment processors and our professional advisers.

We share only the information each partner needs to perform their part of your booking, and we take reasonable steps to ensure they handle it appropriately. We do not sell your personal information, and we do not share it for third party marketing.

05 Disclosure overseas

Because the journeys and events we arrange take place in Sri Lanka, we will, by the nature of our service, disclose your personal information to recipients located overseas, principally in Sri Lanka — for example to the hotels, guides, drivers, and suppliers who deliver your trip. Some of the online tools we use to operate our business may also store information in other countries.

Before disclosing your information to an overseas recipient, we take steps that are reasonable in the circumstances to ensure it is handled consistently with the Australian Privacy Principles. By proceeding with a booking that takes place overseas, you acknowledge that we cannot always guarantee an overseas recipient will be subject to privacy laws comparable to those in Australia.

06 How we hold and protect it

We hold personal information in both electronic and, where relevant, physical form. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure — including restricting access to those who need it and using reputable, secured systems.

Our website enquiry form is delivered through a third party form service (Web3Forms), which transmits your enquiry to us by email. We retain your personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

07 Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details below. We will respond within a reasonable period and will not charge you for making a request, though a reasonable cost may apply to providing access in some cases. If we decline a request, we will explain why and how you may seek a review.

08 Cookies and website analytics

Our website is a simple static site. We do not use tracking or advertising cookies. Where our hosting or form services collect basic technical data (such as your IP address) to deliver and secure the site, this is used only for those operational purposes.

09 Making a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to respond within a reasonable period, usually within 30 days, and will work with you to resolve it.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10 Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version, with its effective date, will always be published on this page.

11 Contact us

For any privacy question, request, or complaint, please contact us: